Hanoi La Siesta Hotel & Spa

Breakfast was excellent, staff were always going out of their way to assist.

I think everything was perfect, I cannot fault.

Stellar facility, breakfast, and location, but the standout feature by far is the warm, helpful, and friendly staff. Linh, Quynh, and Tien all went out of their way to look after us, and especially our daughter. When we return to Hanoi we will undoubtedly look at La Siesta or one of its sister properties.

The hotel is under a lot of renovation which is expected to be completed relatively soon. This was a non-issue during the nights and evenings, and only affected us because our daughter needs a nap during the daytime.

The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Nothing!

Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.